BizMark can manage your journal and magazine subscriptions for you. We provide unrivalled and comprehensive solutions that cover every stage of the subscription cycle—from storage and order and payment processing, to invoicing, credit control, label runs, dispatch instructions, renewals, reminders, and returns. We offer real-time reporting that allows you to analyze sales and revenue, generate marketing data, and manage your stock remotely.
Our services include:
- New Order and Sales Promotion Support
- Subscription Returns and Renewals
New Orders and Sales Promotion Support
We offer order processing and customer care via email for all customer and order types, including personal, institutional, agent, and gratis orders. In addition to processing orders through fulfillment databases, we can also process the sale of a single article, single issue, or supplement and coordinate with the warehouse directly for delivery. As well as order processing as part of a comprehensive subscription management system, we also offer a stand-alone order-processing service.
Subscription Returns & Renewals
Our team manages undelivered copies of your magazine or journal, following up with your customers to correct the delivery address where necessary. Apart from handling welcome letters to new subscribers, we also maintain regular contact with existing customers, making it easier for them to renew their subscription. We are equipped to process renewals via EDI through agent tapes as well as individual and direct institutional orders.
For those of your customers whose subscription is about to expire, or has expired, we use gentle reminders to let them know the status of their subscription and encourage a repeat subscription. We are also able to chase lapsed invoices to convert them into an active subscription, contacting potential subscribers who have in the past asked for an invoice but haven't come back to subscribe